Frequently Asked Questions

  • You can always contact your sales representative or email us at hello@shopaino.com.

  • Yes, you can.

    • You can order samples directly from Material Bank using your Material Bank account.

    • Or you can fill out our sample form, and we will order the samples from Material Bank for overnight delivery.

  • We produce digital wallcoverings on-demand for your project using large-format digital printing, not in large runs like traditional screen printing or rotogravure. AiNO wallcoverings can reduce waste on large repeats and save your project money by printing pre-cut drops or rolls based on your elevations. We can also customize a pattern's color, scale, or substrate with a 300 SF minimum order to match your project's exact design and specifications. Doing this with traditional wallcoverings would require very large minimum orders and costly custom rollers.

  • There are actually 4 ways you can work with AiNO.

    1- Choose from our running line of patterns, sampled on stocked substrates, with a minimum order of 150 SF or 1 15 LY roll, depending on the pattern.

    2- Personalize the color, scale, or substrate of a running line pattern with at least 300 SF.

    3- Provide print-ready artwork sized to the walls it is going on, either a mural or pattern, requiring minimal set-up for AiNO. Contact your rep for more information on file types, etc.

    4- Work with us on fully custom designs to create the perfect pattern for your project. The minimum order is 1,200 SF, and an art fee is added to the SF price of the specification.  

  • Yes, we do, but they are small.

    • For metallics, PVC-free, and some vinyl substrates, we require a 150 SF minimum order.

    • Our Quick Ship vinyls are printed in 15 linear yard (LY) rolls (195 square feet). Look for the Red “A” triangle or filter “Quick Ship” in the Wallcovering for the options in this category.

    • Our Blur collection (gradient patterns) has a minimum height of 9 feet 0 inches (H), but we can make it taller as needed.

  • No, we don’t.

    With very small minimum order requirements, we don’t have cut fees. Most wallcoverings can be printed in either rolls or pre-cut straight-match drops based on the elevation (+3"). Quick Ship wallcoverings are printed in 15 LY rolls, and we do not offer partial rolls.

  • AiNO makes all wallcoverings in the USA.

  • We are VERY fast.

    • 1-2 weeks to ship vinyl and PVC-free substrates

    • 2-3 weeks to ship metallic substrates

    These timeframes may vary for larger quantities.

  • All our materials are Type II and Class A, meeting commercial project performance and fire rating requirements. We stock several substrates, which you can see on our Substrates page.

  • We don't currently have a physical showroom, but we do schedule in-person and virtual presentations. Contact your sales representative to schedule one today.

  • You can schedule an in-person or virtual appointment with your sales representative. Our website and Material Bank are both kept up to date with all new introductions.

The Basics

  • On-Demand wallcoverings, aka running line patterns, are the patterns x colorway x substrate combinations that we sample on Material Bank. We often sample the patterns on multiple substrates for different aesthetics. We can digitally print them in rolls or pre-cut drops, depending on your project needs. You can customize the color, scale, or substrate for these patterns at 300 SF. There is no added fee to customize existing patterns.

  • Yes. See the similar question above regarding On-Demand wallcoverings.

  • We do not currently offer mural designs. All AiNO patterns are continuous repeats with straight matches. Some of our designs, such as the Blur Collection, may appear like murals but are gradient patterns printed in pre-cut drops and have a minimum height of 9’-0” H.

  • Yes, and these are two separate types of projects.

    • If you have Print-Ready artwork, defined as either murals or patterns that have been formatted in Adobe Illustrator to fit the installation walls, we are happy to recommend a substrate and produce the material for your project. Print-ready projects have a 300 SF minimum order.

    • If you have an idea for a custom wallcovering, we can work with you based on your project concept and material palette to create the perfect design. The minimum order is 1,200 SF, and art fees (hourly fees based on the time needed to create the design) are added to the specification. The client must approve the concept before AiNO creates custom artwork.

    • Additionally, we do not reinterpret other manufacturers’ designs for ethical and copyright reasons.

  • For best print quality, we prefer repeating patterns as 100% scale Adobe Illustrator (.ai) vector files. If they need to be raster images, please supply them at a minimum of 300 ppi at full print size. For large-scale murals, you may supply a vector file or a raster image at a lower ppi (around 150 ppi) at full size. We prefer high-resolution TIFF for raster art and .ai for vector art.

  • Yes, the minimum order is 1,200 SF, and art fees (hourly fees based on the time needed to create the design) are added to the specification. The client must approve the concept before AiNO creates custom artwork. Additionally, we do not reinterpret other manufacturers’ designs for ethical and copyright reasons.

  • Yes, we do. We offer complimentary custom samples, up to 3 at no charge. If you need more options or copies, contact your sales representative for details on sizes and lead times.

Possibilities

Samples

  • There are two ways:

    • You can order samples directly from Material Bank using your Material Bank account.

    • Or you can fill out our sample order form, and we will order the samples from Material Bank for overnight delivery.

  • Our typical samples are 8.5” x 8.5”.

  • Material Bank ships samples via FedEx Overnight. Friday orders arrive on Monday.

  • Contractors and Purchasing Agents must complete our Sample Order Form so we can create your account and project in our system.

    Designers can request samples by email at hello@shopaino.com or through their Material Bank account.

  • No. Samples are provided at no charge within the Trade to Designers, Contractors, and Purchasing Agents.

  • The same way as outlined above. There is a limit of 3 samples per SKU.