Privacy Policy
Effective Date: 8.1.2026
AiNO respects your privacy. This Privacy Policy describes our practices regarding the collection and use of personal information about you when you visit our website or submit a quote request. It explains what information we collect, why we collect it, who we share it with, and how we protect it.
For purposes of this Privacy Policy, “personal information” means any information relating to an identified or identifiable natural person.
By using our website or sharing your personal information with us, you accept the practices described in this Privacy Policy.
INFORMATION WE COLLECT
We collect personal information from the following sources:
Directly from You
Such as when you:
• Submit a quote request form
• Request a sample order
• Contact us by email or through our website
Automatically
When you visit our website, through cookies and tracking technologies such as pixels and web beacons. This may include your browser type, IP address, pages visited, and how you interact with our site. For more information, see our Cookie Notice.
The personal information we collect directly from you or automatically includes:
Category
Identification
Contact
Professional
Project Details
Technology
Examples
Your name and job title
Email address, phone number, shipping address, billing address
Company name, industry, specifying firm or designer name
Project name, project type, wallcovering selection (pattern and colorway), approximate square footage, installation dimensions, installation type, project timeline, preferred payment method
IP address, browser type, pages visited, referring website
We do not collect payment card numbers or government identification through our website.
If you include the name of a third party in your submission (such as a specifying designer or firm), you represent that you have the right to share that information with us.
HOW DO WE USE YOUR INFORMATION
We use the personal information we collect for the following purposes:
Purpose
Processing and responding to quote requests
Fulfilling sample orders by placing the order through our sample fulfillment partner, Material Bank, using the shipping information you provide
Communicating with you about your quote or sample request
Identifying the relevant project record in our internal systems and recording what was requested and when
Operating and improving our website
Performing analytics
Complying with legal obligations
Protecting the safety and security of our website
Recipient
Service providers
Manufacturing partners
Professional advisors
Government authorities or law enforcement
Acquirers in corporate transactions
Legal Basis
Performance of a contract; legitimate business interest
Performance of a contract; legitimate business interest
Performance of a contract; legitimate business interest
Legitimate business interest
Legitimate business interest
Legitimate business interest
Legal obligation
Legitimate business interest
HOW WE SHARE YOUR INFORMATION
We may share your personal information with the following parties:
Purpose
Companies that help us operate our website and business, such as our website platform (Squarespace) and analytics provider (Google Analytics). When you request a sample, we share your name, shipping address, email address, and phone number with Material Bank, our sample fulfillment partner, solely for the purpose of processing and shipping your sample order. Material Bank’s privacy policy governs their use of your information.
When a quote is converted to a wallcovering order, we share your shipping address, project name, and wallcovering selection with our manufacturing partners solely for the purpose of producing and delivering your order.
Accountants, lawyers, and other advisors who assist us in carrying out our business
When required by law, or to protect our rights, property, or the safety of ourselves or others
In the event of a merger, acquisition, sale of assets, or similar corporate change, personal information may be part of the transferred assets
We do not sell your personal information to third parties. We do not share your personal information with advertising networks or data brokers.
TRANSFER OF INFORMATION
AiNO is based in the United States. If you are visiting our website from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our website, you consent to this transfer.
SECURITY AND RETENTION
We have implemented reasonable technical and organizational measures to protect your personal information from loss, unauthorized access, use, modification, or disclosure. However, no security system is impenetrable, and we cannot guarantee the security of information you transmit to us. We strongly advise against communicating confidential information to us by email.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to maintain our business relationship with you, or as required by law. If you would like to know more about our retention practices, please contact us using the details below.
CHILDREN’S PRIVACY
Our website is not directed toward, nor intended for use by, persons under the age of 16. We do not knowingly collect personal information from persons under 16. If you believe we have done so in error, please contact us and we will delete the information.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policy of any third-party site you visit before sharing your personal information.
COOKIES
We use cookies and similar technologies on our website to support functionality and analyze usage. For detailed information about the cookies we use and how to manage them, please see our Cookie Notice.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have certain rights regarding your personal information.
All Users
You may:
• Request access to the personal information we hold about you
• Request that we correct inaccurate personal information
• Request that we delete your personal information, subject to certain legal exceptions
California Residents
Under the California Consumer Privacy Act (CCPA), California residents have the following additional rights:
• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise any of these rights, please contact us at hello@shopaino.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
CONTACT
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:
23 Feather Sound Dr
Henderson, NV 89052
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.
© 2026 AiNO® / HiiVE Creative. All rights reserved.